Shipping & Returns

Shipping & Return Policy

FREE Priority Shipping on all orders above 29.99.

Worldwide shipping, all tracked!

Order Processing Time: Same day dispatch, if order is placed before 1pm AEST. 

If the order is placed on the weekend or public holidays, it will be dispatched on the next business day.

We will send your tracking details through email once we ship your goodies out, or you can always register an account and come back to check your order status.


14 Days Return or Exchange

At CORECOLOUR, we want you to love our products as much as we do.

If you are not satisfied with your purchase, you may return them within 14 days of receiving your order for a refund or exchange.

Before you return your purchase, please contact us at via our contact us form. 

  • Order number
  • Date of purchase
  • Reasons of return
  • A photo/video of the products you want to return
Return/Exchange Product

 

We will do our best to solve your problem and contact you with further details. 

Please note that we are not responsible for products returned without contacting us.

We only accept returned items when they are:

  • Unused and remained in its original packaging with the protective stickers on
  • In the same condition as when it was received including all accessories, manuals and documentation

We could not accept returned items when they are:

  • Customized/personalized products
  • Damaged from mishandling 

Please note that our refund:

  • will not cover the shipping and handling fees for return and exchange
  • will match the price you paid for items purchased with discounts

If you received a faulty product, please see our warranty program for more details.