Warranty Program

At CORECOLOUR Pty Ltd, we want you to love our products as much as we do. 

We offer you this 12 MONTHS manufacturer’s warranty for all our products from the date of purchase.

Our warranty will cover any defects in materials, manufacture or workmanship under normal use. If you believe you received a product that did not meet CORECOLOUR’s standards, we are happy to replace your malfunctioning products.

Our warranty strictly does not cover any damage to the product resulting from:

• Accident
• Failure to follow the product instructions
• General wear and tear
• Improper usage of the product
• Unauthorized alteration or modification

CORECOLOUR has no liability for any damage or destruction to your devices that are contained inside the products.

If you believe you have received a product with defects in functions or materials, please contact us via our contact us page. 

To better help you resolve the problem, please include the following details in the email:

• A photo/video of the defective product
• Order Number

We will do our best to solve your problem and contact you with further details. Please note that we are not responsible for products returned without contacting us.

We want to make better products for you in the future! So please keep your defective product and send it back to us for exchange or refund.

If you purchased CORECOLOUR products in-store, please bring the defective product back to the original place of purchase for an exchange or refund.