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THE CORECOLOUR CLUB
1 AUD - Compensation for the Price
Buy 3 Pay 2
Free standard shipping on all orders over $29
Same day dispatch for orders placed before 1pm AEDT. Excludes weekends & public holidays.
1 AUD - Compensation for the Price.
This product comes with 12 months warrant. Please check our Terms & Conditions page for more information.
1 AUD - Compensation for the Price.
Frequently Asked Questions
Ordering
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Please email us for assistance at hello@corecolour.com.au for Australian purchases, or sales@corecolour.com for US/Global purchases.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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Orders are processed within 24 hours and then dispatched. If the orders are placed over the weekend or on a public holiday they will be dispatched on the next business day.
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Our shipping time frames are as follows:
AUSPost eParcel 3-6 Business Days
Express Post Parcel 2 - 4 Business Days -
Yes, for bulk purchases and wholesale inquiries please contact hello@corecolour.com.au
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Unfortunately, you’re unable to stack your discounts codes.
Payment
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We accept ShopPay, PayPal, Google Pay, AfterPay, Union Pay, Mastercard and Visa.
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Unfortunately, we do not accept AMEX Gift Card and Visa Gift Card at this time.
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Yes! Follow our socials @corecolourofficial to stay up to date with promotions and discount codes.
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Unfortunately, you’re unable to stack your discounts codes.
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For assistance please contact us at hello@corecolour.com for help.
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Yes, we accept PayPal.
Shipping
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If the order is placed on the weekend or public holidays, it will be dispatched on the next business day.
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We will send your tracking details via email once we ship your goodies out, or you can always register an account and come back to check your order status.
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No, CORECOLOUR does not offer free shipping on international orders.
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Our products ship from Australia, we have warehouses in Adelaide and Melbourne.
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Yes we do!
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No, CORECOLOUR does not cover the cost of customs and import fees on international orders.
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Please contact us at hello@corecolour.com for help.
Returns & Exchanges
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At CORECOLOUR, we want you to love our products as much as we do.
If you are not satisfied with your purchase, you may return them within 10 business days of receiving your order for a refund or exchange.
Before you return your purchase, please contact us at hello@corecolour.com and include the following details:
- Order number
- Date of purchase
- Reasons of return
- A photo/video of the products you want to return
We will do our best to solve your problem and contact you with further details.
Please note that we are not responsible for products returned without contacting us.
We only accept returned items when they are:
- Unused and still in its original packaging with the protective stickers on
- In the same condition as when it was received including all accessories, manuals and documentation
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Please note that our refund will not cover the shipping and handling fees for return and exchange
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Return address and shipping information will be provided once you have contacted us at hello@corecolour.com
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We cannot accept returned items when they are:
- Customized/personalized products
- Damaged from mishandling
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Before you return your purchase, please contact us at hello@corecolour.com and include the following details:
- Order number
- Date of purchase
- Reasons of return
- A photo/video of the products you want to return
We will do our best to solve your problem and contact you with further details.
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You should receive an email in your inbox from us confirming your return and refund. If you have not heard from us please contact hello@corecolour.com for help.
Warranty
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At CORECOLOUR, we want you to love our products as much as we do.
We offer you this 12 MONTHS manufacturer’s warranty for all our products from the date of purchase.
Our warranty will cover any defects in materials, manufacture or workmanship under normal use. If you believe you received a product that did not meet CORECOLOUR’s standards, we are happy to replace your malfunctioning products.
Our warranty strictly does not cover any damage to the product resulting from:
- Accident
- Failure to follow the product instructions
- General wear and tear
- Improper usage of the product
- Unauthorized alteration or modification
CORECOLOUR has no liability for any damage or destruction to your devices that are contained inside the products.
If you believe you have received a product with defects in functions or materials, please send your claim to hello@corecolour.com.
To better help you resolve the problem, please include the following details in the email:
- A photo/video of the defective product
- Order Number
We will do our best to solve your problem and contact you with further details. Please note that we are not responsible for products returned without contacting us.
We want to make better products for you in the future! So please keep your defective product and send it back to us for exchange or refund.
If you purchased CORECOLOUR products in-store, please bring the defective product back to the original place of purchase for an exchange or refund.